PLAIN TEXT / ASCII / ELECTRONIC RESUME EXCERPT: ADMIN PROFESSIONAL RESUME
Diligent office administration and operations management professional with extensive experience in supporting executives and providing seamless execution. Exceptional organizational, communication, analytical, and problem-solving skills with the capacity to work effectively with people at all levels of an organization. Proven leadership skills; able to make sound decisions and accept increasing levels of responsibility. Reputation for displaying professionalism and high levels of integrity.
TECHNICAL SKILLS: AS400, Microsoft WordPad and Outlook; Telex, fax, copiers, data entry, ten-key
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TESTIMONIALS:
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“Jesse has always conducted herself in a very professional manner and has always taken her work very seriously, projecting energy and desire to learn. Jesse is one of those that ‘takes that extra mile.’” – Jane Doe, Ocean Export Lumber Manager, ABC International
“Jesse is very organized with a high degree of accuracy. She is able to process a high volume of work, even in high-pressure situations. [She] has certainly proven her adaptability in the opening of our office at Lorain.” – Tom Jones, District Manager, BCD Inc.
“I, and the rest of my staff, found her to be a very reliable and diligent worker who, to summarize, ran the office. She was a key contributor to our sales force.” – Mike Smith, Vice President of Sales, CDE America
“She was a very dependable employee and coped well with very stressful situations, which was the nature of the business.” – Mary Thomas, District Manager, DEF Incorporated
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ADMINISTRATIVE EXPERIENCE
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ABC INTERNATIONAL, Lorain, OH, 20xx to 20xx
ADMIN PROFESSIONAL (EXPORT DOCUMENTATION COORDINATOR): Prepared and tracked documents and verified accuracy for an International Customs Broker. Partnered with Washington Consular Services, banks, and shippers for document legalization and requirement fulfillment; validated letters of credit. Provided master documents to steamship lines/NVOCCs in a timely manner to prepare ocean bills of lading. Carefully monitored commodities and the commercial value of shipments.
* Continually consulted the Ocean Export Guide to ensure complete adherence to the requirements set by the country of final destination.
* Worked extensively with AES, U.S. Customs, and customer service to ensure full client satisfaction and smooth shipment processing.
BCD INC., Lorain, OH, 20xx to 20xx
ADMIN PROFESSIONAL (OCEAN EXPORT MANAGER): Oversaw the Ocean Export Department and managed export documentation, customer bookings, intermodal, accounting functions, and international/domestic correspondence. Effectively communicated with NVOCC for freight forwarding. Quoted rates and provided excellent customer service.
* Ensured accurate billing of accounts and good workflow; worked closely with other departments to prioritize assignments.
CDE AMERICA, Lorain, OH, 20xx to 20xx
ADMIN PROFESSIONAL (OFFICE MANAGER / INSIDE SALES ASSOCIATE): Effectively ran office operations and supervised and trained employees. Prospected new business through telemarketing and provided superior customer service. Approved corporate invoices, quoted rates, and completed export bookings. Ordered supplies and maintained office equipment. Coordinated with Equipment Control for booking requirements. Supported import/export intermodal and documentation; communicated with overseas offices regarding shipment problems/updates via telex and fax.
* Provided strong support to the District Manager and regional office.
* On-boarded to open the office for EFG while closing the Memphis, TN office for FGH; executed a seamless transition.
DEF INCORPORATED, Lorain, OH, 20xx to 20xx
ADMIN PROFESSIONAL (EQUIPMENT CONTROL / OFFICE MANAGER): Supervised and trained subordinate staff for an agent of multiple steamship lines, including CDE America; effectively managed import/export traffic and rail billing. Controlled, maintained, and repaired equipment for multiple steamship lines. Updated computer system daily to track equipment movement. Provided accurate data entry and exceptional customer service; notified customers of shipping status and arrival. Approved corporate invoices and collected ocean freight monies/documentation.
* Quickly promoted to Office Manager role after successfully handling the import desk and equipment control for several lines.
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EDUCATION
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Associate’s Degree, Liberal Arts, XYZ College, Loraine, OH, 20xx
