PLAIN TEXT / ASCII / ELECTRONIC RESUME EXCERPT: CLERICAL RESUME
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CLERICAL SUMMARY 
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Technologically savvy administrative clerk with experience in the financial industry. Demonstrated expertise in streamlining processes, saving money, and automating paper-based systems. Well versed in the following areas: accounting, marketing, human resources, network administration, and customer service. Type 65 WPM.
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OFFICE SKILLS
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Microsoft Office 00/03/07/Vista, Adobe Illustrator, Adobe Full Version, QuickBooks, Microsoft Money, Quicken, Photoshop, GIMP, HTML, Polycom and NBX telephone systems, ICD-9 and CPT codes, 10-Key
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CLERICAL EXPERIENCE
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ABC BANK, Coventry, RI, 07/20xx – Present
Clerical Assistant
Process new hires, terminations, and status changes to submit to an outsourced human resources company. Troubleshoot and support office VOIP telephone system, computers, printers, and Windows NT network.
* Coordinated broker approval process, simplifying year-end reports by creating a log that showed the status and vital information of each submitted package.
* Tracked checks and invoices using QuickBooks to reconcile payments with monthly corporate P & L.
* Created a flow process for invoices and checks, enabling other employees to determine if an invoice or check had been submitted but not processed.
* Aided in generating repeat business by providing borrower support after purchases (i.e., conference calls with borrowers and investors and solving issues with investors).
* Saved money that had been previously lost because of incorrect purchase pricing by reconciling purchases with commitment confirmations and contesting incorrect price adjustments.
BCD CARDIOLOGY, Coventry, RI, 09/20xx – 07/20xx
Clerical Associate
Scheduled patient appointments and procedures and interfaced with patients, primary care physicians, hospitals, pharmacies, and insurance companies to provide top-notch patient care. Downloaded, corrected, and disseminated physician transcriptions. Processed billing information for contracted billing company.
* Decreased the number of rejected insurance billings by verifying referrals and patient information before office visits.
* Converted thousands of medical files to electronic format using a document management system, which eliminated the need for paper files.
* Assisted in the switch from traditional transcription to an automated voice recognition system.
* Reduced postage costs by implementing a system to send transcriptions electronically.
CDE STAFFING, Coventry, RI, 06/20xx – 09/20xx
Temporary Clerical Employee
Performed various clerical assignments such as answering phones, filing, sorting mail and faxes, and entering data.
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EDUCATION
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Bachelor Degree Program - Business Administration Major, 06/20xx – 09/20xx
XYZ College, Coventry, RI
