PLAIN TEXT / ASCII / ELECTRONIC RESUME EXCERPT: OFFICE SUPERVISOR RESUME
Enthusiastic, organized, compassionate Office Supervisor seeking a position in a fast-paced environment. Dedicated team leader committed to running an efficient department or practice, driving profits, and exceeding client expectations.
* Successful experience maintaining a profitable and highly effective office.
* Knowledge and understanding of the health-care industry, legal aspects, and regulatory affairs.
* Outstanding reputation for ethical conduct, integrity, confidentiality, and discretion.
* Strong MS Word, Excel, and PowerPoint skills; proficiency in Timberline accounting software.
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PROFESSIONAL EXPERIENCE
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Office Supervisor, ABC Eyecare, Elgin, IL, 20xx – 20xx
Managed two ophthalmology and optometry service centers. Directed business policies and procedures, appointment scheduling, and patient relations. Controlled billing and collections, general accounting, payroll processing, resources and facilities management, and insurance reimbursement. Supervised five employees. Well respected by physicians and staff.
* Initiated the patient reminder call process, resulting in significantly reduced patient no-shows.
* Cut the staff turnover rate and improved morale through superior training and motivational techniques. Hosted monthly staff meetings for receptionists that enabled them to safely express concerns and make suggestions.
* Implemented a verification process that decreased errors in preparing superbills and increased revenue through proper services coding.
Office Supervisor, BCD Industries, Elgin, IL, 20xx – 20xx
Successfully supported VP/GM in all administrative responsibilities. Facilitated, scheduled, and attended all meetings chaired by the General Manager or Vice President. Directed correspondence and written documentation; scheduled and controlled meetings. Set up all travel arrangements and managed travel calendar. Provided administrative support for weekly and monthly financial reporting.
* Worked closely and compassionately with patients to collect outstanding, past-due debt.
* Planned, organized, and launched the first annual company-wide Christmas Holiday Gift Drive. Employees donated, wrapped, and distributed gifts to needy families in the community.
* Consistently achieved on-time financial reporting to the corporate office.
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EDUCATION
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University of XYZ, Elgin, IL
Emphasis: Accounting, 20xx – 20xx
